Refund policy

CHANGE & RETURN 

You always have 14 days open purchase and exchange right when you shop at studio5land.se. Open purchase, right of exchange and right of withdrawal do not apply to products that are specially adapted for the customer. This is regulated in the Act on Distance Contracts and Contracts Outside Business Premises. The product must be in its original packaging and be unused and in new condition. You are responsible for the return shipping. We are of course responsible for return shipping and shipping of new goods in the event of manufacturing defects or if you have received the wrong goods. If you wish to return your order, send it to the return address below. Send with your delivery note and write Return for fastest handling. For questions regarding your return, please contact us at galleri@studio5land.se

Return address:
Studio5land AB, Gumshornsgatan 12 114 60 Stockholm.

When buying a product that is specially made for the customer, the right of exchange, open purchase or right of withdrawal does not apply.

COMPLAINT

According to the Consumer Purchase Act, you as a customer have a right of complaint for 3 years after you have received the product. Studio5land applies the Consumer Purchase Act's right of complaint. NOTE! It is important that you make a correct report. Visible defects are reported directly to galleri@studio5land.se Hidden defects are reported to galleri@studio5land.se within 3 days of receipt of the product. A product that we consider to be incorrectly shipped or damaged, we will of course replace. Transport damage is always reported to the post office. Save the packaging for any complaints.